Comfort
A generous opening, rounded edges and a contained wash bay create a less clinical setting for the pet.
Client Commission · December 2023
Pet Wash
Pet Wash
Machine
An integrated self-service pet bathing facility that connects mobile booking, authenticated check-in, digital controls and cleaning equipment in one service experience.
- Type
- Industrial Design / UI/UX / Service Design
- Date
- December 2023
- Client
- Shanghai Dawang Pet Department Store / 上海大王宠物百货商店
- Nature
- Commercial Client Commission
- Scope
- Concept, Product Design, CAD, UI/UX, Visualization
- Status
- Production Phase (project record)
01 — Background
Turning a routine wash into a calmer shared experience.
Commissioned by Shanghai Dawang Pet Department Store, this project explores a dedicated self-service bathing facility for a retail pet-care environment. As pets become integral family members, bathing equipment must respond to two users at once: the animal inside the wash bay and the owner managing water, cleaning and drying. Conventional improvised setups can create awkward posture, uncontrolled splashing and an unfamiliar environment for the pet.
The proposal consolidates the complete bath cycle into one self-service station. A clearly defined bathing zone sits beside a dedicated service and payment tower, while the continuous outer frame gives the machine a recognizable, furniture-like presence rather than the character of exposed utility equipment.
Safety
Separated wet and control zones, stable surfaces and softened corners support safer everyday handling.
Convenience
Water, cleaning and drying controls are grouped in one vertical service module within easy reach.
02 — Product Architecture
One form, four source-confirmed components.
01020304
01
Matte Aluminum Alloy Finish
The updated drawing specifies a matte aluminum-alloy finish for the machine's outer enclosure.
02
Step on the Pedal
The lower front platform is identified in the drawing as the pet-access pedal.
03
Touch Screen
The standing-height display provides the primary self-service control interface.
04
Cleaning Equipment
The side-mounted hand tools are identified as cleaning equipment in the drawing.
03 — Technical Configuration
What the source drawing and model actually confirm.
- Cleaning liquid area
- Cleaning equipment
- Touch screen
- Optional coin and auxiliary control panel
- Sensor-activated ultraviolet light
- Pet-access pedal
- Matte aluminum alloy finish
- Overall size
- 2200 × 700 × 2400 mm Width × depth × height
- Bathing zone
- 1350 mm Primary front-bay width; drawing indicates a 950 mm working length in plan.
- Service zone
- 800 mm Touch screen, cleaning equipment, coin and auxiliary panel.
- Control panel
- 440 × 600 mm Approximate width and height indicated on the front elevation.
- Form radii
- R500 / R380 / R150 / R100 Reference radii governing the softened outer envelope and base.
- Model record
- Rhino 8 · mm 1,240 objects across 17 layers; dedicated layers include basin, equipment, screen and metal base.
English component legend
04 — Retail Context
A plausible device inside a realistic pet supplies store setting.
The environmental image visualizes retail presence and one possible circulation arrangement. It is AI-assisted and may vary from the CAD model in screen and enclosure details. Dimensional fit, operator clearance and installation requirements must be checked against the CAD model, a measured site and engineering documentation.
05 — Physical Bath Cycle
The physical sequence stays clear from preparation to dry.
Prepare
Start the session at the payment and auxiliary panel before the pet enters.
Rinse
Adjust temperature and water flow from one interface.
Wash
Use the contained bay and hand nozzle for controlled care.
Clean
Run the basin cleaning cycle and clear the wet zone.
Dry
Finish with an adjustable drying stage from the same station.
06 — Connected Service Experience
One shared order connects booking, check-in and the wash session.
The prototype demonstrates a continuous bilingual service across the customer’s phone and the machine display. A shared order carries availability, payment status, pet preferences and the machine credential from booking through completion. Both interfaces open in Simplified Chinese; use the in-product language control to switch to English.
下午好，Maya
为 Mochi 预约洗护
选择日期12 月
洗护方案
标准洗护 + 柔和烘干已载入 Mochi 的耳部敏感偏好 · 约 35 分钟¥88✓
到店时间剩余 5 个时段
上海大王宠物百货商店
静安店 · 2 号机订单号 DW-20231224-0188
洗护对象Mochi · 柴犬 · 12 kg
洗护方案标准洗护 + 柔和烘干
预约时间12 月 24 日 · 14:30
服务金额¥88.00
新客优惠− ¥10.00
支付方式
取消与退款开始前 30 分钟可免费取消；逾期按门店规则处理。
支付即表示同意《自助洗护服务协议》与《隐私说明》
✓预约成功订单已同步至 2 号洗护机
DAWANG PET STORE已支付
14:3012 月 24 日 · 周二请提前 5 分钟到店
将动态码对准设备扫码区
备用预约码241 20814:20–14:40
动态凭证仅在预约时段内有效，请勿截图转发
当前预约订单 DW-20231224-0188
12 月 24 日 · 14:30上海大王宠物百货商店 · 静安店
待到店洗护对象Mochi
设备2 号机
实付¥78
设备等待核验--:--
退款已提交 · 原路退回微信支付¥78.00
本次洗护报告订单 DW-20231224-0188
用时34:42
平均水温38°C
用水量42 L
订单服务支付与售后
历史洗护服务记录已同步
12 月 08 日 · 标准洗护
用时34:42
平均水温38°C
用水量42 L
设备与服务问题7 × 12 小时
Maya微信手机号 138 **** 6628
微信已授权宠物档案
Mochi柴犬 · 3 岁 · 12 kg · 公
会员权益大王宠物会员
积分1,280
优惠券3 张
次卡4 / 6
订阅消息微信服务通知
微信支付
收款方上海大王宠物百货商店
服务宠物自助洗护
取消本次预约？
当前距离预约开始超过 30 分钟，可免费取消。动态到店凭证将立即失效。
原路退回微信支付¥78.00
✓支付成功正在生成到店凭证
Choose a store
Book by distance, available time, pet profile and wash plan.
Pay and get a pass
Pay through the selected platform and receive a time-limited arrival pass.
Scan to verify
Pet details and service information appear only after order verification.
Start the wash
Follow the prompts for temperature, stages, timing, pause and emergency stop.
Complete and record
Sync the service record, receipt, refund status and next-care reminder.
Native interaction patterns
WeUI structures the Mini Program while iOS safe areas, system regions and 44 pt touch targets remain protected.
Two compliant payment routes
WeChat Pay runs inside WeChat; Alipay uses its own Mini Program or an on-machine order QR. Both resolve to one order service.
Backend and device validation
A live release still requires merchant onboarding, order APIs, device integration, privacy review, accessibility checks and real-device testing.
Prototype scope
- Booking, payment recovery and a time-limited arrival credential.
- Verified pet preferences, safety controls and live wash status.
- Cancellation, refund, invoice, service report and support states.
07 — Material & Physical Interface Intent
Wet-zone materials stay durable, legible and simple.
The material direction separates the wet zone, structural base and service enclosure into maintainable finishes. Final slip resistance, ingress protection, cleaning chemistry and production detailing still require engineering validation.
Frosted Aluminium Finish
The drawing specifies a frosted aluminium-alloy finish for the main equipment enclosure and outer form.
Non-slip Wet Zone
A dark, replaceable basin surface is proposed for grip, stain tolerance and straightforward maintenance.
Stainless Steel Base
The Rhino model separates the stainless-steel base as its own component layer for structural and service coordination.
Sensor Light Strip
The drawing locates a sensor-activated violet light strip along the transition between the wash and service zones.
